Five Simple Steps to Increasing Patient Satisfaction

Step 1: Respect their time

Acknowledge that their time is just as valuable as yours. If you are running behind, acknowledge and apologize for that.

Step 2: Be Responsive

Make sure that you are not only responsive to their health concerns but that your staff stay on top of any administrative concerns.

Step 3: Send Accurate Billing

Ensure that your staff are training to reconcile all payments made in office and that you have billing experts, like us, on your side.

Step 4: Be Empathetic

Many times patients are seeking healthcare because they are sick or in pain, which can be scary. Make sure you and your staff bring that up regularly and put an emphasis on empathy, it can make all the difference in a frightened patients day.

Step 5: Convenience, Convenience, Convenience

Everyone is extremely busy these days, make sure to provide convenient options for scheduling, billing, bill-pay, communication, etc. The more ways you have for a patient to accomplish what they need to with your practice, the better.